Shipping policy

SHIPPING

If you receive a “Delivered” notice but can not find your package, please email us at pearlfashion.label@gmail.com right away so we can help to contact the delivery service and send out any necessary alerts. The package has a better chance of recovery the sooner we are alerted.   

We aim for speedy service and work to get all packages ordered before noon PST out the door to our shipper within the same day, though sometimes this may not be possible.
 
**Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
**Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
**Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.

R0AM does not ship internationally (we ship from Los Angeles) 

We would LOVE to!  However, we can not offer exchanges or returns for any international sales (final sale) and shipping & taxes are simply much too high. 

USPS 

USPS is still experiencing delays and trouble within their network and will get worse as the holidays creep up. This includes waiting several days before scanning the package and starting it's journey. Especially, USPS Retail Ground is a very slow delivery option with no guaranteed ETA.

Priority Mail also offers no guaranteed ETA, though the automated system often suggests 2day delivery, we have observed that it is more often 4 to 7 days depending on your address.

The term "Priority" is not an accurate description and is a marketing term. It is not an expedited shipping method. 

If you have chosen to ship with USPS please consider that your package will not arrive within the ETA given.

HAWAII 

Please select USPS Priority Mail or UPS when shipping to Hawaii. We regret that we are unable to facilitate USPS Retail Ground shipments, the shipping time is over 30 days with no guaranteed delivery.  

LOST, STOLEN, DAMAGED PACKAGE

We will work with you to file any claims needed for package recovery. Please let us know immediately if there is an issue so we can jump in ASAP. However, we are not responsible for packages that are lost, stolen or damaged in transit. 

Please take care to provide a secure receipt point for delivery, I.E mailrooms, sufficient mailboxes, receptions, etc. Packages marked as delivered are considered delivered. We will not refund for stolen or missing packages.

Claims with USPS and UPS take around two weeks to sort out, after a claim is resolved we can move forward with refund or re-shipping a missing shoe, whatever is needed.

We will not ship additional pairs or refund an order until the shipping claim with the carrier is fully resolved. 

Standard shipping does NOT include insurance. We will help in any way we can to hold the shipping agency responsible and hunt for the package.

we do not alter the addresses within an order unless explicit information is given by the customer. If the package is being shipped to the wrong address, it is, unfortunately, an entry error on the customer’s end. If you see that the wrong address was given in the order confirmation, please contact us right away to see if the package can be stopped before shipment. Once the package is shipped or delivered to the wrong address it is beyond our control and the carrier will not correct the delivery or re-route without a fee